Terms and Conditions

These Terms of Service (“Terms”) govern your access to and use of the SureRide Singapore mobile application, website, software, booking technology, communication tools and related services (collectively, the “Platform”).

The Platform is operated in Singapore under the business name SureRide Singapore by HTEK Technologies Pte Ltd. (“SunRide Singapore”, “we”, “us” or “our”).

By downloading, accessing, registering for or using the Platform, or by requesting or accepting a ride through the Platform, you agree to be bound by these Terms, our Privacy Policy, any applicable booking-specific terms, and any other terms expressly incorporated into these Terms. If you do not agree, you must not access or use the Platform.

Eligibility. You must be legally capable of entering into a binding agreement and must comply with all applicable Singapore laws and regulations. Unless expressly permitted by SureRide Singapore, accounts may only be created and used by persons aged 18 or above.

Platform role. SureRide Singapore operates a technology platform intended to facilitate the requesting, arranging and management of private-hire, ride-hailing, ride-sharing, car-pooling or other transportation services made available through the Platform (“Ride Services”).

Transportation services. Unless expressly stated otherwise in a particular service offering or required by applicable law, SureRide Singapore is not itself the driver of the vehicle and does not own or operate every vehicle made available through the Platform. A Ride Service may be performed by an independent driver, vehicle operator, fleet partner or other transportation provider (“Provider”).

Regulatory compliance. All Ride Services, Providers and vehicles must comply with applicable Singapore laws, licensing requirements, safety requirements, insurance requirements and regulatory directions applicable to the relevant service. Nothing in these Terms is intended to permit any activity that is unlawful or requires a licence or approval that has not been obtained.

Account. You must provide accurate and current information and are responsible for maintaining the confidentiality and security of your account credentials. You must not permit another person to use your account except where a functionality expressly permits it.

Electronic acceptance. Clicking an acceptance button, creating an account, requesting a ride or continuing to use the Platform constitutes electronic acceptance of these Terms.

Changes. We may amend these Terms from time to time. Updated Terms may be made available through the Platform or website. Your continued use after the effective date of an amendment constitutes acceptance, except where applicable law requires additional notice or consent.

Priority. Where there is a conflict between these Terms and a mandatory requirement of Singapore law, the mandatory legal requirement will prevail.

Matching and booking. The Platform may allow you to submit a ride request containing information such as pickup location, destination, requested time, number of passengers and service type. A request is not necessarily accepted until the Platform confirms a booking or a Provider accepts the request, as applicable.

Availability. We do not guarantee that a Provider, vehicle, route, estimated arrival time or particular service type will always be available. Availability may depend on demand, location, traffic, weather, regulatory restrictions, Provider availability and other circumstances.

Provider responsibility. Providers are responsible for performing their transportation obligations, including maintaining all licences, approvals, vehicle requirements and insurance required by applicable law. Providers must comply with applicable safety requirements and must not operate while impaired by alcohol, drugs or other substances that affect their ability to drive safely.

No guarantee of performance. We may facilitate communications and bookings but do not guarantee that every Provider will accept, arrive for or complete a requested Ride Service. Where reasonably practicable, we may attempt to arrange an alternative Provider.

Passenger conduct. You must behave lawfully and respectfully and must follow reasonable safety instructions given by the Provider. You must not threaten, harass, abuse, discriminate against, assault or otherwise endanger any Provider or passenger.

Vehicle requirements. You must not bring dangerous, illegal, hazardous or prohibited items into a vehicle. You are responsible for complying with applicable restrictions concerning luggage, animals, child restraints and passenger capacity.

Safety incidents. In an emergency, you should contact the appropriate emergency services first. You should notify SureRide Singapore as soon as reasonably practicable regarding serious safety incidents, accidents, suspected impairment, unlawful conduct or other material incidents involving a Ride Service.

No street hailing. Unless expressly supported by the applicable service and permitted by law, rides arranged through the Platform must be booked through the Platform and must not be converted into unauthorised off-platform arrangements.

Fare information. Before or during booking, the Platform may display an estimated or fixed fare, pricing range, fee, surcharge or other applicable charge. Pricing may vary depending on service type, time, distance, demand, route, tolls, waiting time, booking conditions and other disclosed factors.

Final charges. The amount ultimately charged may differ from an initial estimate where permitted by the applicable fare structure, including because of changes to destination, route, waiting time, tolls, additional stops, passenger conduct, or other disclosed charges.

Payment authorisation. By adding a payment method, you authorise SureRide Singapore and its payment service providers to process applicable charges incurred through your account. You represent that you are authorised to use the payment method supplied.

Third-party payment providers. Payments may be processed by third-party payment processors. Their own terms and privacy practices may apply to payment processing.

Taxes. Applicable GST and other taxes, duties or government charges may be included in or added to applicable charges as required by law.

Promotions. Promotional codes, credits and special offers may be subject to additional conditions, expiry dates, eligibility requirements or usage limits. Unless expressly stated otherwise, promotional benefits have no cash value and cannot be transferred.

Incorrect or disputed charges. If you believe a charge is incorrect, you should notify SureRide Singapore through the Platform or designated support channel as soon as reasonably practicable, providing sufficient information for us to investigate.

Damage and cleaning charges. Where reasonably supported by evidence, SureRide Singapore may charge an amount reasonably attributable to material damage, excessive soiling or other extraordinary cleaning caused by a passenger, subject always to applicable law and any applicable consumer rights.

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Passenger cancellation. You may cancel a booking through the Platform, subject to any cancellation fee or other charge displayed or communicated to you at the time of booking.

Cancellation periods. Different services may have different cancellation rules. The applicable cancellation policy presented when you make the booking forms part of these Terms.

Provider cancellation. A Provider may cancel a booking where reasonably necessary, including because of safety concerns, vehicle problems, legal or regulatory requirements, emergencies or circumstances beyond the Provider’s reasonable control.

SureRide cancellation. SureRide Singapore may cancel or prevent a booking where reasonably necessary for safety, fraud prevention, regulatory compliance, Platform integrity, Provider availability, technical issues, emergencies or other legitimate operational reasons.

No-show. If you fail to appear at the designated pickup location within the applicable waiting period, the booking may be treated as a no-show and the applicable fare or cancellation charge may apply.

Refunds. Refunds, credits or fare adjustments will be determined in accordance with the applicable booking terms and applicable law. Where a refund is approved, the timing of the refund may depend on the payment provider.

Exceptional circumstances. We may, at our discretion, waive a cancellation fee or provide a credit or refund where circumstances justify doing so, including serious emergencies, verified technical errors or other exceptional circumstances.

Final administrative determination. Subject to your rights under applicable Singapore law, SureRide Singapore’s determination regarding whether a cancellation fee, refund, credit or fare adjustment applies will be treated as final for the purposes of SureRide Singapore’s internal administrative process.

You must use the Platform only for lawful purposes and in accordance with these Terms.

You must not:

(a) impersonate another person or provide false information;

(b) create multiple accounts for fraudulent or abusive purposes;

(c) use the Platform to harass, threaten, stalk, discriminate against or harm another person;

(d) interfere with the Platform, servers, networks or security systems;

(e) introduce malicious software, code or other harmful material;

(f) reverse engineer, decompile, disassemble, copy, modify or create derivative works of the Platform except to the extent expressly permitted by applicable law;

(g) scrape, data-mine or systematically extract information from the Platform;

(h) use the Platform to conduct fraudulent, deceptive or unlawful transactions;

(i) attempt to circumvent fares, fees, booking mechanisms or security controls;

(j) arrange unauthorised commercial transportation services using the Platform;

(k) use another person's account without authorisation; or

(l) otherwise use the Platform in a manner that could reasonably cause harm to SureRide Singapore, SureRide, Providers, passengers or third parties.

Suspension. We may suspend, restrict or terminate access to an account where we reasonably believe that the user has breached these Terms, engaged in fraud or misconduct, created a safety or security risk, failed to satisfy applicable eligibility requirements, or where suspension is necessary to comply with law or protect the Platform or its users.

Immediate action. Where circumstances reasonably require urgent action, including suspected fraud, serious misconduct, threats to safety or unlawful activity, SureRide Singapore may suspend access immediately and investigate thereafter.

Termination by user. You may stop using the Platform and request account closure at any time, subject to outstanding payment obligations and applicable law.

Survival. Provisions concerning intellectual property, payment obligations, liability, indemnification, disputes, privacy, confidentiality and any provisions intended by their nature to survive termination will continue after termination.

SureRide ownership. The underlying software, source code, architecture, algorithms, interfaces, technology, documentation, trademarks and other intellectual property comprising or supporting the Platform are owned by SureRide Inc., its licensors or their respective affiliates, unless expressly stated otherwise.

Licence to SureRide Singapore. SureRide Singapore operates the Singapore service pursuant to a technology licence and related rights under specific terms.

Limited user licence. Subject to your compliance with these Terms, you receive a limited, revocable, non-exclusive, non-transferable and non-sublicensable licence to access and use the Platform for its intended personal purposes.

Restrictions. You must not copy, sell, lease, sublicense, distribute, modify, reverse engineer or commercially exploit the Platform or any underlying technology except where expressly authorised or where such restriction is prohibited by applicable law.

Feedback. If you provide suggestions, ideas, comments or feedback concerning the Platform, you grant SureRide Singapore a perpetual, worldwide, royalty-free right to use that feedback for business, technology, product and development purposes without compensation to you.

User content. Where the Platform permits reviews, ratings, photographs, comments or other submissions, you retain ownership of content you lawfully own, but grant SureRide Singapore and its relevant service providers a non-exclusive licence to host, reproduce, display, process and use that content as reasonably necessary to operate, improve and promote the Platform, subject to applicable privacy law.

No implied rights. Except for the limited rights expressly granted in these Terms, no intellectual property rights are transferred or licensed to you.

Third-party technology. The Platform may contain or rely upon third-party software and services subject to their respective licences and terms.

Privacy Policy. SureRide Singapore will collect, use, disclose and otherwise process personal data in accordance with its applicable Privacy Policy and the Singapore Personal Data Protection Act 2012 (“PDPA”).

Platform data. Depending on the services used, information processed may include account details, contact information, booking information, payment-related information, location information, device information, communications, ratings, feedback and information reasonably necessary to provide, secure and improve the Platform.

Service communications. You consent to receiving operational communications relating to your account, bookings, payments, safety, security and the Platform through email, SMS, push notification, telephone or in-app communication, subject to applicable law.

Marketing communications. Marketing communications will be managed in accordance with applicable Singapore requirements. Where consent is required, you may withdraw consent in accordance with the applicable process.

Overseas processing. Because SureRide is based in Singapore and the Platform may use overseas technology providers, personal data may be transferred outside Singapore where permitted by the PDPA and applicable regulations, subject to legally required protections.

Security. We will implement reasonable measures appropriate to the circumstances to protect personal data and Platform information against unauthorised access, collection, use, disclosure, copying, modification, disposal or similar risks.

Retention. Personal data and transaction records may be retained for as long as reasonably necessary for legal, regulatory, security, dispute-resolution, accounting or legitimate business purposes, after which they will be deleted or anonymised where appropriate.

Data requests. Requests concerning access, correction or other rights available under applicable data-protection law should be submitted through the contact details or procedures stated in the Privacy Policy.

Platform availability. To the maximum extent permitted by law, the Platform is provided on an “as available” basis. We do not guarantee that the Platform will always be uninterrupted, error-free, secure, available or compatible with every device.

Transportation disclaimer. Except to the extent SureRide Singapore is itself legally responsible for a particular service, SureRide Singapore does not guarantee the acts, omissions, conduct, availability, punctuality, route, condition of a vehicle or performance of an individual Provider.

Third-party services. We are not responsible for failures attributable solely to third-party networks, payment processors, telecommunications providers, mapping services, device manufacturers, app stores or other external systems.

Liability limitations. To the maximum extent permitted by Singapore law, SureRide Singapore and their respective officers, directors, employees, affiliates, licensors and service providers will not be liable for indirect, incidental, special, exemplary or consequential loss, or loss of profits, revenue, business opportunity, goodwill or data, arising from use of or inability to use the Platform.

Liability cap. To the maximum extent permitted by law, the aggregate liability of SureRide Singapore arising from a particular transaction or claim will not exceed the greater of (a) the amount paid by you to SureRide Singapore for the relevant Ride Service giving rise to the claim during the six months preceding the event giving rise to the claim, or (b) SGD 100.

Mandatory rights preserved. Nothing in these Terms excludes, restricts or modifies any liability, right, remedy or guarantee that cannot lawfully be excluded, restricted or modified under Singapore law. In particular, nothing in these Terms excludes liability for death or

User indemnity. To the extent permitted by law, you agree to indemnify and hold harmless SureRide Singapore and their respective officers, directors, employees, affiliates and service providers from claims, losses, liabilities, costs and reasonable expenses arising from your unlawful conduct, material breach of these Terms, fraud, misuse of the Platform or material damage caused by you.

Reasonableness. Each limitation in this section applies only to the maximum extent permitted by applicable law and will be interpreted so that it remains enforceable to the greatest lawful extent.

Apple App Store. If you obtain the Platform through Apple's App Store, you acknowledge that these Terms constitute an agreement between you and SureRide Singapore and not Apple.

Apple responsibility. SureRide Singapore, and not Apple, is responsible for the Platform and its content, maintenance, support, warranties to the extent applicable, and addressing claims relating to the Platform, including claims relating to product liability, regulatory compliance, privacy and intellectual property.

Apple licence. Your use of the iOS version of the Platform is subject to a limited, non-transferable licence to use the application on Apple-branded products that you own or control, subject to applicable Apple usage rules and these Terms.

Apple third-party beneficiary. You acknowledge and agree that Apple and its subsidiaries are third-party beneficiaries of the applicable provisions of these Terms concerning the iOS application and may enforce those provisions against you to the extent permitted by applicable law.

Google Play and other stores. Where you obtain the Platform through Google Play or another app marketplace, you must comply with the applicable terms, policies and usage rules of that marketplace in addition to these Terms.

Third-party terms. Your use of mobile networks, payment services, mapping services, device operating systems and other third-party services may also be subject to separate terms imposed by those providers.

Conflicts. Where an app marketplace's mandatory terms conflict with these Terms solely in relation to the distribution or technical use of the application, the applicable marketplace terms will govern to the extent required by that marketplace. These Terms otherwise govern your relationship with SureRide Singapore.

Updates. The Platform may be updated, modified, suspended or replaced from time to time. Certain updates may be required for continued access to particular features.

Governing law. These Terms and any dispute, claim or controversy arising out of or relating to them or the Platform will be governed by the laws of the Republic of Singapore, without regard to conflict-of-law principles.

Singapore jurisdiction. Subject to any mandatory rights or jurisdiction that cannot lawfully be excluded, the courts of Singapore will have jurisdiction over disputes arising from these Terms or your use of the Platform.

Initial dispute process. Before commencing formal proceedings, users should first submit the dispute to SureRide Singapore through the Platform or designated customer-support channel. The submission should contain the relevant booking reference, date, nature of the complaint and supporting information reasonably available to the user.

Internal review. SureRide Singapore may investigate relevant records, booking information, communications, Provider reports, payment records, technical logs and other information reasonably available to it.

Administrative determination. Following its review, SureRide Singapore may make an administrative determination concerning refunds, credits, cancellation charges, account restrictions, Provider-related complaints, fare disputes and other Platform matters. Subject to non-excludable rights under Singapore law, such determination will be final and binding for SureRide Singapore's internal dispute-management process.

No waiver of statutory rights. Nothing in this section prevents a consumer or other person from exercising a right, remedy, complaint mechanism, statutory protection or right of access to a court or tribunal that cannot lawfully be excluded under Singapore law.

International users. The Platform may be accessible outside Singapore. If you use the Platform outside Singapore, you are responsible for complying with the laws applicable to you and your location. SureRide Singapore does not represent that the Platform or Ride Services are available or lawful in every jurisdiction.

International transportation. Unless expressly offered and legally authorised by SureRide Singapore, bookings through the Platform are intended only for services within the geographical areas in which SureRide Singapore and its Providers are authorised to operate.

Severability and entire agreement. If any provision is held invalid or unenforceable, it will be modified or severed only to the minimum extent necessary, and the remaining provisions will continue in effect. These Terms, together with incorporated policies and booking-specific terms, constitute the agreement between you and SureRide Singapore concerning the Platform.